Melawondi Spring Retreat

As we are a small business, cancellations and booking changes can affect us.

You can book via our online booking system or booking enquiries can be made via phone: 0408 736 223 or email to: relax@melawondispringretreat.com.au.

A deposit of the first night fee is required to secure your booking.

Final payment to be made one week prior to arrival date. If you have only paid a deposit at the time of booking, the final payment will automatically deduct from the card you used at the time of booking. If your card or account changes linked to your booking, please notify us via email as the payment will need to be manually processed as the final payment will fail or decline.

VIA WEBSITE (BOOKINGS 247):
In the event of your plans being changed, more than 7 days notice will receive a full credit, less an administration charge of $50. If less than 7 days notice of cancellation is received, full deposit is forfeited.

If the booking is cancelled or changed within 7 days of the confirmed stay, 100% tariff will be charged. If the guest fails to arrive on the due date without prior notification 100% of the tariff will be charged.

You may transfer your booking within a 6 month period from the date of cancellation provided that you cancel more than 14 days in advance of your arrival and final payment has been made for the duration of your stay.

It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.

THIRD PARTY AGENCIES (ie. Wotif, Booking.com):
Please note their terms and conditions.

With all bookings it is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.

If the guest fails to arrive on the due date without prior notification 100% of the tariff will be charged.

Studio 149 is suitable for children and pets only. Luxury Studio is NOT suitable for children or pets.

The Luxury Studio & Studio 149 are available from 3:00pm on the first day of your stay and need to be vacated by 12:00pm on departure day.

HOUSEKEEPING:
We understand that accidents can occur, but any willful or reckless loss or damages will be debited to the guests account. The owners of Melawondi Spring Retreat endeavour to maintain high standards of comfort and cleanliness at all times. The Guests must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the Guests.

We understand that it may be hard to leave Melawondi Spring Retreat, however we would appreciate your consideration for future arriving guests. We allow for a late checkout of 12:00pm to enable you to enjoy a relaxing breakfast in perfect surroundings without having to rush out early. The late checkout of 12:00pm allows for us to service the studio and cabin and present it as how it was when you arrived - perfect we hope. Due to our single studio and cabin availability at any time taken after 12:00pm forces us to employ additional staff to assist us and an additional fee of $150 for the first hour then $50 for every subsequent hour after will be charged. We thank you for your understanding and consideration of future guests.

PET FRIENDLY ACCOMMODATION:
Pets are more than welcome at Studio 149 only. Pets are allowed inside during your stay whilst you are staying in the accommodation. Please ensure pets do are not on furniture or carpeted areas. However, if you choose to explore our beautiful region and unable to take your pet with you, please ensure your pet/s are not left inside the accommodation whilst you are away. There is a secure area under the house that you can leave your pet during this time or you could treat your pet to a stay at b’ARK: https://www.barkpetboutique.com.au - approximately a 10 minute drive from here.

DAMS:
To ensure the safety of our guests there is no access allowed into the dams located on the property. Melawondi Spring Retreat accepts no responsibility and will not be liable for any actions from persons that may result from entering the dams.

SMOKING AND VAPING POLICY:
Melawondi Spring Retreat is a smoke free environment and request guests refrain from smoking and vaping inside the studio, carport, front and back decks. However, there is a smoking area provided outside. If smoking or vaping has occurred in the studio an additional cleaning cost will be added to the guests account. Smoking is permitted on the grounds of the property although responsible disposal of bi-products (butts and packets, etc) is expected.

PLEASE NOTE: We are in a bushfire prone area and sensible behavior is expected.